Privacy Policy
- Lets VPN is committed to protecting users’ online privacy and security. We do not actively log any user browsing activity, nor do we collect any personally identifiable information.
- During your use of the VPN service, your device may locally generate certain data related to service operations. This data always remains on your device and will not be accessed or recorded by us without your explicit action. We only receive such data if you choose to upload it (for example, when contacting customer support for troubleshooting), and it is used solely for technical assistance.
Types of Data You May Upload
Below is a description of the data that may be generated on your device during use and shared with us only upon your authorization for service optimization purposes:
- Device ID When you use the VPN, the application generates a unique device ID based on your device identifier. Lets VPN uses this ID to identify service status, manage subscription information, and ensure service continuity.
- Purchase Information When you purchase a subscription within the app, the system generates a corresponding purchase receipt. This information is used for subscription recovery, order verification, and customer support.
- Customer Support Information Text, screenshots, logs, and other information you provide during customer support interactions are used only to identify issues and respond to inquiries, improving support efficiency.
- Interaction Data Events such as cold starts, taps, and screen navigation generate local interaction records. You may choose to upload this data when experiencing issues so we can help analyze and resolve the problem.
- Crash Reports, Performance Data, and Diagnostic Information If the app crashes or runs abnormally, the system may generate error logs on your device. These logs will only be accessed if you contact customer support and actively choose to upload them, and they are used to troubleshoot and improve the stability of the app.
Opt-Out of Browser Data Tracking
Some advertising platforms may track your activity through your browser to personalize ads or measure performance. This can include the use of third-party cookies or cross-site tracking technologies.
To reduce this type of tracking, you can adjust your browser's privacy settings. Most browsers allow you to disable third-party cookies, enable "Do Not Track," clear advertising identifiers, and block cross-site tracking to limit data collection.
